sports fitness equipment and apparel

Free UK Delivery on orders over £75

Shipping Information


Shipping Information for Sports Fitness Customers
 
On this page you will find all the latest information on the delivery services used by Sports Fitness and estimated delivery times.
 
The page details shipping information for our UK customers. If you are based outside the United Kingdom then please check our INTERNATIONAL SHIPPING INFORMATION.
 
Royal Mail
 
The standard UK shipping service for Sports Fitness is Royal Mail. 
 
Royal Mail Tracked 48
 
We use the Royal Mail Tracked 48 service. Royal Mail state parcels on this service are normally delivered within 2 working days but on occasions may take longer. Please note Royal Mail does not class Sunday as a working day and at Sports Fitness we dispatch orders Monday – Friday.
 
Royal Mail Tracked 48 parcels are either sent with “signature” or “no signature”. If the product total is less than £30 the order will be dispatched with “no signature”. All orders above £30 will be sent with “signature”.
 
If your order is sent Royal Mail Tracked 48 “no signature” the postman will try and deliver it to you and will not require any signature. If no one is home they will try and post it through your letter box. If they are unable to deliver the parcel they will leave a Royal Mail card advising if your parcel has been left with a neighbour/safe place or if they have returned it to the local Royal Mail delivery depot.
 
 For “no signature” parcels when placing your order you can leave a comment for the postman to leave in a safe place or a certain neighbour. Please note if you request the parcel is left in a safe place Sports Fitness cannot be held responsible for any missing items once the postman has delivered it.
 
For “Signature” parcels your order will be delivered by the Royal Mail postman who will require a signature. If no one is available to sign for the parcel he will either leave it with a neighbour or return it to the local Royal Mail delivery centre. The postman will leave a card explaining where your order has been left.
 
Royal Mail Special Delivery
 
The Royal Mail Special Delivery service is a guaranteed next working day delivery service. Royal Mail will deliver your order by 13.00 the next working day. When the postman delivers your parcel he will require a signature. If no one is available the postman will leave a card advising if the order has been left with a neighbour or returned to the local Royal Mail depot.
 
Please note for all Special delivery orders you must ensure you place the order on the Sports Fitness website before 14.00 Monday to Friday. If you place an order after 14.00 the order will be dispatched the next working days. For Special delivery orders placed over the weekend the order will be dispatched on the following Monday.
 
Royal Mail does not guarantee Special Delivery parcels will be delivered on a Saturday. At Sport Fitness we mark all Special Delivery parcels on a Friday as Saturday delivery. In our experience most Special Delivery parcels are delivered on a Saturday as requested.
 
Tracking Royal Mail Services
 
Once you place an order you will receive a confirmation email with your Royal Mail tracking number. You can check the progress of your order by going to the Sport Fitness website and clicking on “my account”. 
 
If your order has not been delivered within the expected timescale, you can track your order at the following address:
 
https://www.royalmail.com/track-your-item
 
 
Next Day Guaranteed Courier (UK Mainland Exceptions Apply)
 
We offer a next working day (Monday – Friday) UK courier service. This service is only available for deliveries to the UK mainland. 
 
We use the courier company DPD to fulfil our UK courier services. Please note some areas of the United Kingdom mainland are not covered. Areas not covered by the DPD next day courier service are:
 
Northern Ireland
Some areas of the Scottish Highlands
Scottish islands
Isle of Man
Jersey
Isle of Wight
Guernsey
 
If you are unsure your areas is covered by DPD then please contact the Sports Fitness customer service team.
 
The UK next day courier service is a set price no matter what you order. This shipping option is ideal when you have a large order and want it delivered fast. If you have some important delivery instructions then ensure you leave them in the “Comments” section when placing your order. We will then pass the message to DPD. However please note if you request DPD leave the parcel with no signature and it goes missing Sports Fitness are unable to take any liability for the loss.
 
Each evening DPD collect from our warehouse and will then arrange to deliver your parcel the next working day. The next day DPD delivery hours are between 08.00 – 18.00. On the day of the service DPD provide an estimated 1 hour delivery time slot. If you provide your email address when placing your order you will get an email from DPD confirming the delivery time slot.
 
DPD require a signature before they can release the order. If no one is available at the address they may leave the parcel with a neighbour or return it to their local depot. If no one is at home when they attempt delivery they will leave a card advising what they have done with the parcel.
 
If you have not received your parcel after two whoring days then please contact Sports Fitness customer service and we will be able to investigate the location of your parcel with DPD. 
 
Tracking DPD Parcels
 
Once your order has been dispatched you will receive a confirmation email with your DPD tracking number. You can track your parcel using the following link:
 
http://www.dpd.co.uk/service/tracking
 
Saturday and Urgent Requests
 
If you need a Saturday or urgent deliveries then please contact Sports Fitness and we will try and assist and expedite an order to you.
 
Contacting Sports Fitness
 
If you have any questions regarding our delivery options or tracking information then please contact our customer care department:
 
Telephone – (+44) 01785 220 225
Email – customer.service@sports-fitness.co.uk
Web Form – www.sports-fitness.co.uk/contact-us.html